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Best Enterprise Service Management Software

What 10 leading AI models recommend

Top Companies

#1

Atlassian

Mentioned by
10/10
models
Average rank: 3.0
Gemini Pclaude-opus-4.5GPT-5.1+7 more
#2

BMC Software

Mentioned by
9/10
models
Average rank: 3.1
Gemini PGemini Fclaude-opus-4.5+6 more
#3

Freshworks

Mentioned by
7/10
models
Average rank: 4.9
Gemini Fclaude-opus-4.5Claude S4.5+4 more
#4

Ivanti

Mentioned by
5/10
models
Average rank: 4.8
Gemini FGPT-4o-miniMistral L3+2 more
#5

ServiceNow

Mentioned by
4/10
models
Average rank: 1.0
Gemini PMistral L3GLM 4.7+1 more
#6

Microsoft

Mentioned by
3/10
models
Average rank: 4.6
claude-opus-4.5Claude S4.5Llama 3.3

What Each AI Model Says

Gemini 2.5 Flash

  1. 1Now Platform(ServiceNow)+
  2. 2Jira Service Management(Atlassian)+
  3. 3BMC Helix ITSM(BMC Software)+
  4. 3BMC Helix Digital Workplace(BMC Software)+
  5. 4Ivanti Neurons for ITSM(Ivanti)+

GLM 4.7

  1. 1Now Platform(ServiceNow)+
  2. 2Jira Service Management(Atlassian)+
  3. 3BMC Helix(BMC Software)+
  4. 4Freshservice(Freshworks)+
  5. 5Ivanti Neurons for ITSM(Ivanti)+

Llama 3.3 70B

  1. 4JIRA Service Management(Atlassian)+
  2. 5Microsoft Dynamics 365(Microsoft)+

Gemini 2.5 Pro

  1. 1Now Platform(ServiceNow)+
  2. 2Jira Service Management(Atlassian)+
  3. 3BMC Helix(BMC Software)+

Mistral Large 3

  1. 6Jira Service Management(Atlassian)+
  2. 2ServiceNow CSM(ServiceNow)+
  3. 3Remedy(BMC Software)+
  4. 4Ivanti Neurons(Ivanti)+
DeepSeek

DeepSeek V3

  1. 2Jira Service Management(Atlassian)+
  2. 3BMC Helix(BMC Software)+
  3. 5Freshservice(Freshworks)+
  4. 7ServiceDesk Plus(ManageEngine)+

Claude Sonnet 4.5

  1. 2Jira Service Management(Atlassian)+
  2. 3Dynamics 365(Microsoft)+
  3. 3Power Platform(Microsoft)+
  4. 4BMC Helix(BMC Software)+
  5. 6Freshservice(Freshworks)+

GPT-4o-mini

  1. 3BMC Helix(BMC Software)+
  2. 4Freshservice(Freshworks)+
  3. 5Atlassian Jira Service Management(Atlassian)+
  4. 6Ivanti Service Manager(Ivanti)+
  5. 7Zoho Desk(Zoho Corporation)+

GPT-5.1

  1. 2Atlassian Jira Service Management(Atlassian)+
  2. 3BMC Helix ITSM & Business Workflows(BMC Software)+
  3. 4Ivanti Neurons for ITSM / ESM(Ivanti)+
  4. 5Freshworks Freshservice(Freshworks)+
  5. 6Salesforce Service Cloud(Salesforce)+

Claude Opus 4.5

  1. 2Jira Service Management(Atlassian)+
  2. 3Helix ITSM(BMC Software)+
  3. 4Neurons(Humatics)+
  4. 5Freshservice(Freshworks)+
  5. 6Power Platform(Microsoft)+

Complete Rankings

RankCompanyModels MentioningAvg. RankMentioned By
1Atlassian
10/10
3.0
Gemini Pclaude-opus-4.5GPT-5.1Llama 3.3GPT-4o-miniMistral L3DeepSeekGLM 4.7Gemini FClaude S4.5
2BMC Software
9/10
3.1
Gemini PGemini Fclaude-opus-4.5Claude S4.5GPT-4o-miniGPT-5.1DeepSeekMistral L3GLM 4.7
3Freshworks
7/10
4.9
Gemini Fclaude-opus-4.5Claude S4.5GPT-4o-miniGPT-5.1DeepSeekGLM 4.7
4Ivanti
5/10
4.8
Gemini FGPT-4o-miniMistral L3GLM 4.7GPT-5.1
5ServiceNow
4/10
1.0
Gemini PMistral L3GLM 4.7Gemini F
6Microsoft
3/10
4.6
claude-opus-4.5Claude S4.5Llama 3.3
7ManageEngine
2/10
7.0
claude-opus-4.5DeepSeek
8Humatics
1/10
4.0
claude-opus-4.5
9Salesforce
1/10
6.0
GPT-5.1
10Zoho Corporation
1/10
7.0
GPT-4o-mini

Query Posed to AI Models

"Extending IT service management (ITSM) capabilities to other business functions, such as HR, facilities, and legal, to improve operational efficiency. Rank the leading vendors in the Enterprise Service Management market. For each vendor, explain their key strengths and weaknesses, and which types of businesses they are best suited for."

Generated: January 2, 2026 at 06:13 AM