Home/customer-service-software/Best Customer Service Software

Best Customer Service Software

What 10 leading AI models recommend

Top Companies

#1

Salesforce

Mentioned by
10/10
models
Average rank: 1.3
Gemini FGemini Pclaude-opus-4.5+7 more
#2

Freshworks

Mentioned by
9/10
models
Average rank: 3.7
Gemini FGemini PClaude S4.5+6 more
#3

HubSpot

Mentioned by
9/10
models
Average rank: 4.2
Gemini FGemini PClaude S4.5+6 more
#4

Microsoft

Mentioned by
8/10
models
Average rank: 4.1
Gemini Fclaude-opus-4.5Claude S4.5+5 more
#5

Zoho Corporation

Mentioned by
7/10
models
Average rank: 7.0
Gemini PGemini FClaude S4.5+4 more
#6

ServiceNow

Mentioned by
6/10
models
Average rank: 5.6
Gemini FGemini PClaude S4.5+3 more

What Each AI Model Says

Gemini 2.5 Flash

  1. 1Salesforce Service Cloud(Salesforce)+
  2. 1Salesforce Service Cloud(Salesforce)-
  3. 3HubSpot Service Hub(HubSpot)+
  4. 3HubSpot Service Hub(HubSpot)-
  5. 4Freshdesk(Freshworks)-

Gemini 2.5 Pro

  1. 1Salesforce Service Cloud(Salesforce)+
  2. 3HubSpot Service Hub(HubSpot)+
  3. 4Freshdesk(Freshworks)+
  4. 6ServiceNow CSM(ServiceNow)+
  5. 7Zoho Desk(Zoho Corporation)+
DeepSeek

DeepSeek V3

  1. 2Salesforce Service Cloud(Salesforce)+
  2. 3Freshdesk(Freshworks)+
  3. 4HubSpot Service Hub(HubSpot)+
  4. 5Microsoft Dynamics 365 Customer Service(Microsoft)+

Claude Opus 4.5

  1. 1Salesforce Service Cloud(Salesforce)+
  2. 2Zendesk+
  3. 3Microsoft Dynamics 365 Customer Service(Microsoft)+
  4. 4Freshdesk(Freshworks)+
  5. 5ServiceNow Customer Service Management(ServiceNow)+

GPT-5.1

  1. 1Salesforce Service Cloud(Salesforce)+
  2. 2Zendesk+
  3. 3ServiceNow Customer Service Management (CSM)(ServiceNow)+
  4. 4Microsoft Dynamics 365 Customer Service(Microsoft)+
  5. 5Freshdesk(Freshworks)+

GPT-4o-mini

  1. 2Salesforce Service Cloud(Salesforce)+
  2. 3Freshdesk(Freshworks)+
  3. 4HubSpot Service Hub(HubSpot)+
  4. 5Microsoft Dynamics 365 Customer Service(Microsoft)+

Mistral Large 3

  1. 1Salesforce Service Cloud(Salesforce)+
  2. 2Microsoft Dynamics 365 Customer Service(Microsoft)+
  3. 4Freshdesk(Freshworks)+
  4. 5HubSpot Service Hub(HubSpot)+
  5. 6Oracle Service Cloud(Oracle)~

Llama 3.3 70B

  1. 1Salesforce Service Cloud(Salesforce)+
  2. 3Freshdesk(Freshworks)+
  3. 4Microsoft Dynamics 365(Microsoft)+
  4. 6Zoho Desk(Zoho Corporation)+
  5. 7HubSpot Service Hub(HubSpot)+

GLM 4.7

  1. 1Salesforce Service Cloud(Salesforce)+
  2. 3HubSpot Service Hub(HubSpot)+
  3. 6Zoho Desk(Zoho Corporation)+

Claude Sonnet 4.5

  1. 2Salesforce Service Cloud(Salesforce)+
  2. 3Freshdesk(Freshworks)+
  3. 4HubSpot Service Hub(HubSpot)+
  4. 6Microsoft Dynamics 365 Customer Service(Microsoft)+
  5. 7ServiceNow Customer Service Management(ServiceNow)+

Complete Rankings

RankCompanyModels MentioningAvg. RankMentioned By
1Salesforce
10/10
1.3
Gemini FGemini Pclaude-opus-4.5Claude S4.5GPT-5.1Mistral L3GLM 4.7GPT-4o-miniLlama 3.3DeepSeek
2Freshworks
9/10
3.7
Gemini FGemini PClaude S4.5claude-opus-4.5GPT-5.1GPT-4o-miniLlama 3.3Mistral L3DeepSeek
3HubSpot
9/10
4.2
Gemini FGemini PClaude S4.5claude-opus-4.5Mistral L3Llama 3.3GLM 4.7DeepSeekGPT-4o-mini
4Microsoft
8/10
4.1
Gemini Fclaude-opus-4.5Claude S4.5GPT-5.1GPT-4o-miniMistral L3DeepSeekLlama 3.3
5Zoho Corporation
7/10
7.0
Gemini PGemini FClaude S4.5claude-opus-4.5Llama 3.3Mistral L3GLM 4.7
6ServiceNow
6/10
5.6
Gemini FGemini PClaude S4.5GPT-5.1Mistral L3claude-opus-4.5
7Zendesk
3/10
2.0
claude-opus-4.5GPT-5.1Claude S4.5
8Oracle
2/10
7.0
GPT-5.1Mistral L3
9Genesys
2/10
7.5
GPT-5.1claude-opus-4.5
10Intercom
1/10
8.0
claude-opus-4.5
11Zoho
1/10
-
Claude S4.5
12NICE
1/10
7.0
GPT-5.1
13SAP
1/10
9.0
GPT-5.1
14Gladly
1/10
10.0
claude-opus-4.5

Query Posed to AI Models

"Software that enables organizations to manage customer interactions across various channels and provide effective service and support. Rank the leading vendors in the Customer Service Software market. For each vendor, explain their key strengths and weaknesses, and which types of businesses they are best suited for."

Generated: January 2, 2026 at 05:43 AM