Einstein AI AI Rankings
How Einstein AI by Salesforce ranks across AI models
Customer Service Software
Anthropic: Claude Sonnet 4.5
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Compare with Other Customer Service Software Products
Salesforce Service Cloud
by Salesforce
Avg Rank: #1.310 models
Zendesk
Avg Rank: #2.02 models
ServiceNow Customer Service Management (CSM)
by ServiceNow
Avg Rank: #3.01 model
Freshdesk
by Freshworks
Avg Rank: #3.79 models
Microsoft Dynamics 365
by Microsoft
Avg Rank: #4.01 model
Microsoft Dynamics 365 Customer Service
by Microsoft
Avg Rank: #4.27 models
Digital Commerce
Mistral: Mistral Large 3 2512
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